Last Updated: 18 March 2025
Overview
At SEO for AI, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines when and how you can request a refund for purchases of our plugins, extensions, and subscription services.
Eligible Refund Scenarios
We offer refunds in the following circumstances:
- Billing Errors: If you have been charged incorrectly (wrong amount, duplicate charges, or unauthorized charges), we will refund the incorrect or duplicate amount.
- Post-Cancellation Charges: If you are charged after properly canceling your subscription, we will refund any amounts charged after the cancellation date.
- Service Unavailability: If our service has been completely unavailable due to a technical failure for 7+ consecutive days, excluding planned maintenance, and we have been unable to provide a workaround, you may be eligible for a prorated refund for the affected period.
How to Request a Refund
To request a refund, please contact our customer support team at https://seofoai.co#contact with the following information:
- Your name, domain and email address associated with the purchase
- Order/transaction ID or license key
- Date of purchase
- Reason for requesting a refund
- Any relevant screenshots or documentation supporting your request
We aim to respond to all refund requests within 2 business days.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible. Refund processing times depend on your payment provider and typically range from 5-10 business days.
Non-Refundable Purchases
The following purchases are generally not eligible for refunds:
- Subscription Cancellations: We do not provide refunds for the remaining unused portion of your subscription period if you decide to cancel before the renewal date. You will continue to have access until the end of your current billing cycle, and no further charges will be incurred.
- Active Usage: If you have actively used our premium features and services during the subscription period, a refund will not typically be issued for that period.
- Extended Time: Refund requests made more than 30 days after the disputed charge.
- Digital Product Sales: Digital products, including software licenses, are generally non-refundable unless otherwise specified in a separate agreement.
Special Circumstances
We evaluate refund requests on a case-by-case basis and may make exceptions to this policy at our discretion. If you believe your situation warrants special consideration, please include those details in your refund request.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website, and the “Last Updated” date will be revised accordingly.
Contact Us
If you have any questions about this Refund Policy, please contact us at https://seofoai.co#contact